Gone are the terms documents, documentation, and records. The final support requirement is going to generate a lot of heat but not much light – documented information. The organization needs to consider the need for both internal and external communications relevant to the management system – what, when, and with whom it will communicate. Again, nothing new here, awareness has been strengthened so now everyone needs to know the implications of not conforming to the management system requirements.
The organization needs to supply competent resources to deliver its goods and services. This includes resources, targeted internal and external communications, as well as documented information that replaces previously used terms such as documents, documentation, and records. After addressing the context, commitment, and planning, organizations will have to look at the support needed to meet their goals and objectives.
